Goods and services supplied must fully comply with the requirements of our Purchase Order (PO). Orders are valid only if issued by an authorised representative of the company. Prices are fixed unless formally amended in writing.
All records relating to materials, components, and manufacturing processes must be retained and made available for inspection upon request. This includes Certificates of Conformance, test reports, and traceability documentation. Records must be retained for a minimum of 10 years unless otherwise specified.
We, our customers, and regulatory authorities reserve the right, with reasonable notice, to access your facilities for the purpose of verifying compliance, capability, and control of records. Subcontracting of any part of the PO is not permitted without prior written approval.
All documentation, including delivery notes and invoices, must clearly reference our PO number and any other relevant identifiers. Suppliers must maintain effective communication with our team regarding order status, changes, or concerns.
All goods must be securely and appropriately packaged to prevent damage during transit. Delivery dates are critical; delays may result in cancellation of the order without compensation. Any defective items must be replaced, repaired, or credited promptly.
Suppliers must notify EBP Ltd immediately of any nonconforming product or service, delays, or disruptions. Any changes to processes, materials, personnel qualifications, or manufacturing location must be communicated and approved in advance.
All drawings, specifications, and proprietary information must be treated as confidential and stored securely. Any tooling or equipment provided or funded by EBP Ltd remains our property and must be used exclusively for our contracts unless otherwise agreed.
Suppliers must ensure that personnel are competent and qualified for their roles. Staff must be aware of their contribution to product conformity, safety, and the importance of ethical behaviour.
Where applicable, suppliers must obtain approval for products, processes, equipment, and release criteria. Any special requirements, critical items, or key characteristics must be identified and controlled.
Suppliers are responsible for performing all required inspections and tests, including First Article Inspection (FAI) where applicable. We may request verification activities at your premises.
Where specified, suppliers may be asked to apply statistical techniques for product acceptance and follow any related instructions provided.
Suppliers must use customer-designated or approved external providers for special processes or materials when specified.
Suppliers must implement controls to prevent the use and delivery of counterfeit or suspect counterfeit parts.
Suspect counterfeit parts shall be quarantined and reported immediately.
Suppliers shall comply with applicable laws and regulations regarding conflict minerals, RoHs2, REACH, CoSHH and other environmental regulations as required.
Where specified, suppliers may be asked to provide test specimens for design approval, inspection, investigation, or auditing purposes.
